USA- California, Sacramento
March 1992- October 1997
Denny's is America's diner. This is where guests have come for over 60 years now to sit back, relax and enjoy delicious, hearty meals 24/7, every day of the year. From breakfast anytime to satisfying lunches and dinners
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Position: General Training Manager
Moving up the ladder really fast to reach a district leader and I requested to go back as a General training Manager.
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Increasing profit in many outlets, received highest score in RER (Restaurant evaluation report) in the region of eighty restaurants 96.7%
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Training newly hired managers that are hired in the region of forty restaurants
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Conducting seminars, workshops to groups of employees in different restaurants. For example: I was in charge of the staff training (We Can One, Two and Three) aimed at preventing discrimination. This was a court order after the company was sued for discrimination related to outlets in the south
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Conducting effective induction and orientation sessions
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Monitoring and evaluating training program’s effectiveness, success and reporting to the regional training manager
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Conducting managers evaluations to identify areas of improvement
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Monitoring managers performance and their response to training
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Denny’s in these days invested heavily in training their management team:
Attended many training programs and seminars which included a thirteen weeks manager training on 20 modules which was purchased from McDonald's and converted to Denny's
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